Delivering True Customer Centricity in the Digital Age

With rapid disruptive innovation of Fintech and stiff competition amongst the financial sector in Hong Kong and Greater China, customer experience is becoming increasingly important as part of a core business strategy for organizations to stand out from their competitors.

Coupled with rising customer demands and evolving technologies and regulations, the only way for organizations to rise above these developments is to work towards the delivery of true customer experience.

Customer Experience Management (CEM) Financial Services Hong Kong Summit features the best practices, case studies and actionable insights from over 20 top-notch banks, insurance companies and other financial institutions on customer-centric strategies to drive customer loyalty, reduce churn and maximise revenue. Join us in this event to network with like-minded peers, hear from 30 leading industry practitioners and start your transformation towards customer-centricity!

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Why Now and Why Hong Kong?


Ranked in GDP of economic sector in Hong Kong


World’s largest banks are in Hong Kong


Top-notched speakers from banks and insurance companies


Financial Industry Focused

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Featured Speakers

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Key Theme To Be Addressed in 2016 Include:


Striking a Balance between Customer Experience and Financial Compliance


Leveraging on Customer Journey Mapping to Deliver Exceptional Customer Experience


Elevating Customer Experience with Digitization and User Experience


Providing Differentiated Platforms for Different Customer Segments to Drive Customer Experience


Building an Integrated Omni-Channel Platforms for Exceptional Customer Experience


Capturing Customer Insights with Big Data and Analytics to Enhance Customer Experience


Transforming into a Service-Based Business Model to Instill Customer-Centricity

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Event Highlights

Co-located with Digital Financial Services Hong Kong Summit, providing a holistic approach on customer experience and digitization in the financial sector

Thought-provoking panel discussions on key topics in the industry – Delivering the Right Platforms and Services for Different Customer Segments, Striking a Balance between Great Customer Experience and Financial Compliance and many more!

Top-notch speakers from banks and insurance companies spanning across customer experience, digital marketing, operations, customer due diligence and more

Actionable insights on overcoming regulatory and technological barriers in the Hong Kong financial market and tailor-made strategies in coping with changing needs of different customer segments

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