29 - 30 November , 2016
Hong Kong

Media Center

Featured Download

Fast Track Your Attendance

Download the registration form for more information on pricing and special discounts. Plus, if you're ready to register, just fill out the form and email it to

Convince Your Boss

Need help getting approval to attend? We appreciate that time out of the office can be difficult to justify, especially with the constant pressures of return on investment and time. This is why we have put together this short le ...

Additional Content Download

Insider Insights - CEM in Financial Services Benchmarketing Report

With rapid disruptive innovation of Fintech and stiff competition amongst the financial sector in Hong Kong and Greater China, customer experience is becoming increasingly important as part of a core business strategy for organizations to differentiate themselves from their competitors. To discover what these companies are planning for the short...

Online Interview-How Companies Drives Customer-Centricity with a Hybrid Model of Digital and Personal Approach

To understand how financial services companies drive customer-centricity with a hybrid model of digital and personal approach, we interviewed 3 leading companies in Asia - Zurich Insurance Company Ltd, China Citic Bank International Limited and DBS Bank. Download the report here to know more!

The New Customer Experience Demands an Opposite Approach to Digital Transformation

The digital customer represents a new breed of consumer. While traditional customers are also alive and well, digital customers are elusive, discerning, distracted and proudly narcissistic. To reach and engage these connected customers requires a relevant and informed approach that meets them on their terms, in their communities, in the...

How Are Leading Companies in Asia Improving their Customer Experience Management?

How good would you say Asia’s leading companies are at delivering excellent customer service? With the growing importance of customer experience, soon to become the key factor to attracting and retaining customers, companies have to start upping their game. No longer can companies rely on individual employees to “go the...

10 Things You Absolutely Must Know About Customer Journey Mapping

Customer journey mapping is a useful technique to help identify shortcomings and chokepoints in your customer service, but unless it is conducted effectively and followed through, it risks becoming a misguided time-wasting initiative. Make sure your customer journey mapping initiative does not fall into this category with the following ten...

Preparing for 2020 Hong Kong Financial Services Top 5 priority responses

The pace of global change in financial services continues to accelerate as market incumbents, emerging FinTech startups and newcomers of every kind try to offer more sophisticated yet convenient means of moving money. Nowhere is this trend more apparent than in Hong Kong; the city that prides itself on being...