How Are Leading Companies in Asia Improving their Customer Experience Management?
How good would you say Asia’s leading companies are at delivering excellent customer service? With the growing importance of customer experience, soon to become the key factor to attracting and retaining customers, companies have to start upping their game. No longer can companies rely on individual employees to “go the extra mile” or “give 110%”, instead they need to create the processes that will consistently ensure great customer service delivery. To find out how much of this is actually happening, we ask 5 leading companies in Asia what are the fundamentals of improving customer experience and their plans for the coming years. Download the content here to know more!
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