Insider Insights - CEM in Financial Services Benchmarketing Report

Insider Insights - CEM in Financial Services Benchmarketing Report
With rapid disruptive innovation of Fintech and stiff competition amongst the financial sector in Hong Kong and Greater China, customer experience is becoming increasingly important as part of a core business strategy for organizations to differentiate themselves from their competitors.

To discover what these companies are planning for the short to mid-term, we have compiled the findings from our latest survey conducted with the CEM professionals in financial sectors located across Asia. The following graphs provide insights into the most common challenges, the hottest topics and investment priorities for some of the biggest companies operating in Asia.

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