Online Interview-How Companies Drives Customer-Centricity with a Hybrid Model of Digital and Personal Approach

Online Interview-How Companies Drives Customer-Centricity with a Hybrid Model of Digital and Personal Approach
To understand how financial services companies drive customer-centricity with a hybrid model of digital and personal approach, we interviewed 3 leading companies in Asia - Zurich Insurance Company Ltd, China Citic Bank International Limited and DBS Bank.
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