29 - 30 November , 2016
Hong Kong

Meet the Speakers

2016 Speakers

Edouard Zuber

Edouard Zuber
Chief Digital Officer
AXA China Region

Liza Ding

Liza Ding
Managing Director, Head of Marketing & Communications, Asia Pacific
Deutsche Bank Wealth Management

Richard Chow

Richard Chow
Head of Digital Channels Management
UBS AG

Ram Kumar

Ram Kumar
Senior Vice President, Head of Data and Analytics
QBE Insurance

Esmond Lee Kin-Ying

Esmond Lee Kin-Ying
Senior Advisor
Financial Services Development Council

David Schillmoeller

David Schillmoeller
Chief Customer Officer
Prudential Corporation Asia

Sudesh Thevasenabathy

Sudesh Thevasenabathy
Head of Customer Experience
AXA Hong Kong

Raju Nair

Raju Nair
Regional Head, Customer Journey Experience, Consumer Banking Group
DBS Bank

Caroline Frangopoulos

Caroline Frangopoulos
Regional Head of KYC & Client Onboarding
Societe Generale

Sonia Wedrychowicz

Sonia Wedrychowicz
Managing Director, Digital Bank
DBS Bank

Liam Gilligan

Liam Gilligan
Head of Innovation Lab
Commonwealth Bank

Philippe Dirckx

Philippe Dirckx
Managing Director, Head of Markets & Initiatives, Asia Pacific
SWIFT

Frank Yazdi

Frank Yazdi
Head of Client Services, APAC
Societe Generale

Michael Leung

Michael Leung
Chief Information & Operations Officer
China CITIC Bank International

K.F. Lam

K.F. Lam
Executive Director, Head of Compliance
United Overseas Bank Hong Kong

Danny Khursigara

Danny Khursigara
Former Chief Operating Officer, China & Taiwan
Royal Bank of Scotland

Henk ten Bos

Henk ten Bos
Chief Information Officer
FTLife Insurance

Sriram Srinivasan

Sriram Srinivasan
Head of Digital Platforms & Channel Operations, Asia Pacific
HSBC

Maya Nakhdjavani

Maya Nakhdjavani
Head of Continuous Improvement & Complaints Management, Global Customer Exp
HSBC

Jonathan Hsu

Jonathan Hsu
Director, Head of SHK Direct & Digital Business
Sun Hung Kai Financial

Rémi Segoin

Rémi Segoin
Head of Customer Experience & Innovation
BRED Banque Populaire

Fiona Kwok

Fiona Kwok
Chief Propositions Officer
Zurich Insurance Hong Kong

Alex Zhang

Alex Zhang
Director, R&D
Shanghai Oriental Financial

Priscilla Ng

Priscilla Ng
Head of Customer Franchise
Citibank

Chang Tshung-Hui

Chang Tshung-Hui
Relationship Director, North Asia
Westpac

Molly Shea

Molly Shea
Senior Vice President & General Manager, Digital
Western Union

Natalie Raso

Natalie Raso
Global Head of Client Services, Global Trade & Receivables Finance
HSBC

Scott Polchleb

Scott Polchleb
Head of UX & Design, APAC
Visa

Jonathan Wan

Jonathan Wan
Deputy Head of Personal Banking
Industrial and Commercial Bank of China (Asia)

Ashok Krishnan
Head of Strategy, Analytics & Research
AXA China Region

Darren Hauschild

Darren Hauschild
Managing Director Asia Pacific
ActiveOps

Fidaa Chaar

Fidaa Chaar
Global Head of Client Services for Operations
Societe Generale

James Walford

James Walford
CX Thought Leader
Genesys