29 - 30 November , 2016
Hong Kong

Meet the Speakers

2016 Speakers


Edouard Zuber
Edouard Zuber
Chief Digital Officer
AXA China Region
Liza Ding
Liza Ding
Managing Director, Head of Marketing & Communications, Asia Pacific
Deutsche Bank Wealth Management
Richard Chow
Richard Chow
Head of Digital Channels Management
UBS AG
Ram Kumar
Ram Kumar
Senior Vice President, Head of Data and Analytics
QBE Insurance
Esmond Lee Kin-Ying
Esmond Lee Kin-Ying
Senior Advisor
Financial Services Development Council
David Schillmoeller
David Schillmoeller
Chief Customer Officer
Prudential Corporation Asia
Sudesh Thevasenabathy
Sudesh Thevasenabathy
Head of Customer Experience
AXA Hong Kong
Raju Nair
Raju Nair
Regional Head, Customer Journey Experience, Consumer Banking Group
DBS Bank
Caroline Frangopoulos
Caroline Frangopoulos
Regional Head of KYC & Client Onboarding
Societe Generale
Sonia Wedrychowicz
Sonia Wedrychowicz
Managing Director, Digital Bank
DBS Bank
Liam Gilligan
Liam Gilligan
Head of Innovation Lab
Commonwealth Bank
Philippe Dirckx
Philippe Dirckx
Managing Director, Head of Markets & Initiatives, Asia Pacific
SWIFT
Frank Yazdi
Frank Yazdi
Head of Client Services, APAC
Societe Generale
Michael Leung
Michael Leung
Chief Information & Operations Officer
China CITIC Bank International
K.F. Lam
K.F. Lam
Executive Director, Head of Compliance
United Overseas Bank Hong Kong
Danny Khursigara
Danny Khursigara
Former Chief Operating Officer, China & Taiwan
Royal Bank of Scotland
Henk ten Bos
Henk ten Bos
Chief Information Officer
FTLife Insurance
Sriram Srinivasan
Sriram Srinivasan
Head of Digital Platforms & Channel Operations, Asia Pacific
HSBC
Maya Nakhdjavani
Maya Nakhdjavani
Head of Continuous Improvement & Complaints Management, Global Customer Exp
HSBC
Jonathan Hsu
Jonathan Hsu
Director, Head of SHK Direct & Digital Business
Sun Hung Kai Financial
Rémi Segoin
Rémi Segoin
Head of Customer Experience & Innovation
BRED Banque Populaire
Fiona Kwok
Fiona Kwok
Chief Propositions Officer
Zurich Insurance Hong Kong
Alex Zhang
Alex Zhang
Director, R&D
Shanghai Oriental Financial
Priscilla Ng
Priscilla Ng
Head of Customer Franchise
Citibank
Chang Tshung-Hui
Chang Tshung-Hui
Relationship Director, North Asia
Westpac
Molly Shea
Molly Shea
Senior Vice President & General Manager, Digital
Western Union
Natalie Raso
Natalie Raso
Global Head of Client Services, Global Trade & Receivables Finance
HSBC
Scott Polchleb
Scott Polchleb
Head of UX & Design, APAC
Visa
Jonathan Wan
Jonathan Wan
Deputy Head of Personal Banking
Industrial and Commercial Bank of China (Asia)
Ashok Krishnan
Head of Strategy, Analytics & Research
AXA China Region
Darren Hauschild
Darren Hauschild
Managing Director Asia Pacific
ActiveOps
Fidaa Chaar
Fidaa Chaar
Global Head of Client Services for Operations
Societe Generale
James Walford
James Walford
CX Thought Leader
Genesys