29 - 30 November , 2016
Hong Kong

Chang Tshung-Hui


Relationship Director, North Asia
Westpac


11:40 Delivering an Outstanding Branch Network Experience

  • Catering to the needs of Hong Kong’s modern customers: What constitutes as an excellent branch experience?
  • Digitising & automating branch operations to delight customers: Finding the sweet spot between digital and in-person interaction
  • Devising a complementary branch network and digital customer experience strategy

14:00 Panel Discussion 4: Identifying the Right Platforms & Services for Different Customer Segments

  • Evaluating the effectiveness of your channel strategy in meeting different customer needs
  • Traditional vs. digital platform: To what degree should investments be focused on digital platform as the key means of financial transaction in Hong Kong?
  • Developing the best strategy to support various consumer groups: Elderly vs. digital natives, high net-worth vs mass market


Check out the incredible speaker line-up to see who will be joining Chang.

Download The Latest Agenda