Chief Propositions Officer
Zurich Insurance Hong Kong
09:50 Case Study: Effectively Capturing the Voice of Your Customers: The Zurich Transactional Net Promoter Score (T-NPS) Case Study
Getting closer to your customers: Measuring the level of customer advocacy at key touch points
How does Zurich T-NPS compare with traditional VoC in the delivery of customer experience?
Digital voice of the customer: Collecting customer feedback on digital platforms
Improving T-NPS Score by 80% in one year : Actionable insights from Zurich’s VoC strategy