29 - 30 November , 2016
Hong Kong

Jonathan Wan


Deputy Head of Personal Banking
Industrial and Commercial Bank of China (Asia)


14:00 Panel Discussion 1: Striking a Balance between Great Customer Experience & Financial Compliance

  • Investigating the impact of financial regulations on customer experience
  • Exploring effective collaboration with regulators on complying and delivering world-class customer experience
  • Customer data acquisition: Discussing the possibility of a central repository system to enable cross transfer of customer data for financial transactions
  • Aligning people, process and technology for the best results


Check out the incredible speaker line-up to see who will be joining Jonathan.

Download The Latest Agenda