29 - 30 November , 2016
Hong Kong

Maya Nakhdjavani


Head of Continuous Improvement & Complaints Management, Global Customer Exp
HSBC


17:10 Transforming into a Process-Driven, Service-Based Model

  • Looking through the customer lens: Where are the gaps in traditional product-based business model?
  • Key steps to implementing a service-based business model: How can we streamline processes to improve efficiency and customer experience?
  • Improving inter-departmental connectivity and automating operational processes to deliver ease and efficiency


Check out the incredible speaker line-up to see who will be joining Maya.

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