Natalie has over 20 years’ experience in customer management strategy, operations and consulting for industry leading companies across financial services, government, advertising, telecommunications, consulting, information technology, marketing media, and utilities industries. 

As the Global Head of Client Services, Global Trade and Receivables Finance, she is responsible for service performance and innovation for HSBC’s global and commercial banking clients who use HSBC's trade finance solutions.   HSBC has been awarded the TFR 'Best Trade Bank in the World' for the last three consecutive years. 

Natalie's previous roles include customer management leadership roles for Oracle and Telstra Corporations where she has a proven track record of driving transformational change leading to increased revenue, reduced costs and improved customer satisfaction. 

Natalie is a Past President of the Customer Contact Management Association, Australia.