29 - 30 November , 2016
Hong Kong

Priscilla Ng

Head of Customer Franchise

11:00 Panel Discussion 3: Measuring & Quantifying Customer Experience in Financial Services

  • Challenging the effectiveness of available metrics such as NPS, CSAT & CES in measuring customer experience
  • Exploring new alternatives of measuring the performance of customer experience
  • Developing a standard method of quantifying customer experience across financial services in Hong Kong
  • How do you translate customer experience results into actions?

Check out the incredible speaker line-up to see who will be joining Priscilla.

Download The Latest Agenda