29 - 30 November , 2016
Hong Kong

Raju Nair


Regional Head, Customer Journey Experience, Consumer Banking Group
DBS Bank


11:40 Case Study: Embedding Yourself in the Customer Journey Roadmap – The DBS Perspective

  • Transitioning into a customer-centric organisation: Revisiting key strategies and challenges
  • Moving away from product innovation to customer-centricity: How do you go beyond the functional needs of your customers?
  • Adopting human-centred design principles to deliver exceptional customer experience


Check out the incredible speaker line-up to see who will be joining Raju.

Download The Latest Agenda