29 - 30 November , 2016
Hong Kong

Sudesh Thevasenabathy


Head of Customer Experience
AXA Hong Kong


16:30 Empowering Employees to Deliver Top-Notch Customer Experience

  • Advocating for a customer-centric mindset within the institution: Educating C-suite, senior management and executives across the various business and support lines via top-down approach
  • Providing personalized services and achieving problem resolution: Training 3rd party agents, contact and service centres via bottom-up approach
  • Implementing a global standard framing employees’ dealing with customers, encouraging the organization to look ‘outside-in’
  • Leveraging on attractive incentives to change the behaviour of employees towards greater customer-centricity


Check out the incredible speaker line-up to see who will be joining Sudesh.

Download The Latest Agenda