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Conference Package

Conference plus 4 Workshops

USD$4,599
  • Main Conference
  • Plenary sessions
  • Networking Opportunities
  • Post Event Speaker Presentations
  • Complimentary Refreshments & Lunch
Register

Conference plus 3 Workshops

USD$3,999
  • Main Conference
  • Plenary sessions
  • Networking Opportunities
  • Post Event Speaker Presentations
  • Complimentary Refreshments & Lunch
  • Choose 3 workshops

    • Workshop A
    • Workshop B
    • Workshop C
    • Workshop D
Register

Conference plus 2 Add-ons

USD$3,399
  • Main Conference
  • Plenary sessions
  • Networking Opportunities
  • Post Event Speaker Presentations
  • Complimentary Refreshments & Lunch
  • Choose 2 workshops

    • Workshop A
    • Workshop B
    • Workshop C
    • Workshop D
Register

Conference plus 1 Add-on

USD$2,799
  • Main Conference
  • Plenary sessions
  • Networking Opportunities
  • Post Event Speaker Presentations
  • Complimentary Refreshments & Lunch
  • Choose 1 workshop

    • Workshop A
    • Workshop B
    • Workshop C
    • Workshop D
Register

Conference only

USD$2,199
  • Main Conference
  • Plenary sessions
  • Networking Opportunities
  • Post Event Speaker Presentations
  • Complimentary Refreshments & Lunch
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Add-on

USD$600
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Your Choice of Add-Ons

WORKSHOP A
BIG DATA ANALYTICS AND CUSTOMER INSIGHTS

The use of big data is not new. However, data is growing faster than ever before and effectively capitalising on that can be a game changer for your organisation. According to research, just a 10% increase in data accessibility will result in more than $65 million additional net income in a typical Fortune 1000 company.

This session will address how big data can change the way you connect with your customers, effectively use data to tap on the many benefits of it and add value to create long-term relationships with your customer


  • Key learning outcomes:
    • Track customer experience behaviours for faster, better decision making to increase revenue
    • Extracting insights and interpreting data, not just collecting data
    • Building new business models based on client data
  • Conducted By:
    Bertrand Hamelin
    Senior Acquisition Strategy Manager
    AXA Hong Kong

WORKSHOP B
THE RISE OF BLOCKCHAIN TECHNOLOGY

Blockchain is seen as a one of the biggest disruptor in financial services. So the real question is, how can we bank on the benefits of it and is it worth it? There are many uses for blockchain in the financial services industry ranging from trade finance, payments, securities

settlement to regulatory compliance. The nature of blockchain brings great value to improving current systems used by banks where the industry deals with highly sensitive information requiring the strictest level of security. Blockchain should be seen as a useful tool to aid current business processes instead of replacing them.

Join us in seeing how the finance sector could benefit from this technology through hands-on practical applications and case studies.


  • Key learning outcomes:
    • Introduction to Blockchain
    • Uses and applications of blockchain in the finance industry
    • Case studies
    • Vitcoins (digital currency similar to Bitcoin)
  • Conducted By:
    Rex Yeap
    Partner
    Invention Capital

WORKSHOP C
LEVERAGING DIGITAL INNOVATION IN CUSTOMER JOURNEY MAPPING

Digital transformation and innovation are a must in today’s financial industry and at the heart of digital transformation lies customer journey mapping. To achieve digital transformation, the evolving elements of digital – analytics, mobile, the cloud platform and Internet of Things – have to be aligned to create a customer journey mapping program that enhances customer experience. By placing the customers at the centre of the approach, digital has demonstrated a powerful leverage for financial institutions to provide better service, increase sales and reduce servicing costs. Overlaying the digital possibilities upon customer journey mapping also allows financial institutions to better visualise which aspects of their business they should be focusing on, the new technologies they should be embracing and the new business models they can potentially create. But how do we proceed?

This workshop will walk you through lessons learnt from real case studies to develop best-in-class strategies for successful digital transformation, and offer insights on a reusable and actionable methodology.



This session will address how big data can change the way you connect with your customers, effectively use data to tap on the many benefits of it and add value to create long-term relationships with your customer


  • Key learning outcomes:
    • Redesigning the Customer’s Journey with customer insights as the key focus
    • Actionable Digital Innovation approach driven by customer’s usage and objectives
    • Use of an Agile Methodology to plan, implement, and continuously improvise on Customer Experience
    • Case studies illustrating actionable and reusable steps for customer orientation and digital innovation: For example, end-to-end
    • sales and support of mortgage loans, electronic signature for remote and face-to-face sales, handling of the key situations with regards to credit card usage and more
  • Conducted By:
    Rémi Segoin
    Head of Customer Experience & Innovation,
    BRED Banque Populaire

WORKSHOP D
TURNING CX METRICS INTO ACTIONABLE INSIGHTS

Measuring and capturing customer experience, analysing the results and translating them into actionable strategies are now a critical part of Customer Experience Management. Companies with strong CX metrics programmes deliver better customer experience resulting ultimately in stronger business results. Many companies in Hong Kong are investing in CX metrics such as Net Promoter Score, Voice of Customer but how many companies are actually doing it right? Are they effectively capturing and collecting customer feedback? The consensus is that CX metrics benchmarking are not meaningful if the results are not easily actionable. The question then is on how CX metrics can be incorporated into your customer experience cycle to drive business success.



Supported with case studies, this workshop will walk you through the methodology & closed-loop process of CX metrics benchmarking showcasing best practices in capturing customer feedback and satisfaction


  • Key learning outcomes:
    • Implementing an effective CX metrics benchmarking framework
    • What are the available strategies and tools to collect customer feedback?
    • Deciphering the value of your CX metrics
    • Making CX metrics actionable: The value of Operations vs. CX metrics
Please note:

  • All 'Early Bird' discounts require payment at time of registration and before the cut-off date in order to receive any discount.
  • Any discounts offered (including team discounts) must also require payment at the time of registration.
  • All discount offers cannot be combined with any other offer.

Please view our registration policy for full information about payment, cancellation, postponement, substitution and discounts.

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